Open to Customer Education, Enablement & Professional Services leadership roles · Remote
Customer Education and Professional Services leader with 13+ years in SaaS and HCM technology — compensation, performance management, benefits, payroll and time keeping.
13+ years
in SaaS and HCM technology
400%+
5-year growth in annual customer webinar offerings
204%
increase in monthly certification completions during the initial Live Certification Week launch
155
Academy training videos created or contributed to
I started my career in HR, then spent the next decade on the software side of it: supporting compensation platforms, implementing HCM systems, and leading the teams that teach customers how to use them well.
At Payscale I grew from product training into leading the Customer Education team — scaling the webinar program, launching Live Certification Week, and building out the Academy video library. Before that, at Ascentis (a UKG company), I was selected to lead a new revenue-generating Professional Services team and managed HCM implementations from scoping through client training.
I pair that hands-on product knowledge with a focus on measurement: defining education KPIs, reporting on program impact, and using the data to keep improving. I hold an MBA in Human Resources Management.
Core skills
Programs I conceived, built or led, and what they delivered.
Payscale · Customer Education
Led the development and expansion of live product training webinars while keeping customer satisfaction consistently high.
400%+
5-year growth in annual webinar offerings
2–3×
higher product engagement among attendees
Payscale · 2024–2025
Created and led an annual live product and compensation fundamentals certification initiative, expanding instructor-led certification offerings by 50%.
204%
increase in monthly completions during the initial launch (2024)
113%
increase in monthly completions the following year (2025)
Payscale · Academy
Designed the curriculum and wrote all scripts for the Compensation Fundamentals Certification, and co-designed the Payfactors product curriculum for Academy and webinar offerings. Wrote, narrated and produced customer-facing product videos using Camtasia.
155
videos created or contributed to
Ascentis (a UKG Company)
Selected to lead a new, revenue-generating team, designing how projects were taken in, scoped, priced, staffed and delivered across HCM products.
New team
revenue-generating, built from the ground up
5 products
benefits, performance, comp planning, ESS, time keeping
2021 – 2026
Payscale
Promoted from Senior Customer Support Associate → Product Training Manager → Senior Product Training Manager
2016 – 2021
Ascentis (a UKG Company)
Promoted from Professional Services Consultant
2013 – 2016
Salary.com (formerly IBM)
Compensation management software
2007 – 2013
Earlier career in HR
HR Business Partner (Contract)
National Grid
Talent Acquisition Coordinator
Boston Scientific
HR Specialist (Contract)
Raytheon
Education & HR Coordinator
IDC Research, Inc.
Education
MBA, Human Resources Management
Walden University
BGS, Human Services
University of Connecticut
AS, Liberal Arts & Sciences
Three Rivers Community College
Tools I work with
Learning & virtual training
Skilljar, Articulate, Camtasia, Vimeo, Zoom, Goldcast, GoToWebinar, Teams
CRM, analytics & customer success
Salesforce reporting, Tableau, Gainsight, Pendo
Collaboration
Asana, Confluence, SharePoint, Slack, Highspot, Seismic
HCM & compensation
Payfactors, MarketPay, CompAnalyst, Ascentis, Oracle, PeopleSoft, SAP, Taleo
“Simply put, Rebecca is a powerhouse.”
If you are looking for a creative self-starter who can step into ambiguity, solve complex problems, and immediately elevate the customer experience, hire her. During our time working together, Rebecca completely transformed our webinar and live training strategy. She is the rare leader who pairs boundless creativity with operational execution. She significantly drove up program attendance and found innovative ways to support and educate our customers at scale.
“She is truly someone who stands out as an exceptional leader, colleague, and friend.”
As the manager of the webinar program on the Customer Education Team, Rebecca brought outstanding leadership, a collaborative mindset, and an impressive depth of product knowledge to everything she did. She has a natural ability to bring people together, share her expertise, and ensure the team is set up for success. Her professionalism, reliability, and willingness to support others make her an invaluable asset to any organization.
Beyond work
When I'm not working, I'm a developing photographer. I create art through photography and sell my work locally.
Photography keeps me curious and always learning, and it sharpens the same eye for detail and storytelling I bring to the training content I create.
See more at @wander.veil.studio
I'm looking for my next role leading customer education, enablement or professional services for a SaaS company. I'd love to hear about your team and what your customers need to learn.